(File pix) Customer upset firm treated his parcel loss so casually. (pix by ASYRAF HAMZAH)

"Where is my parcel?” asked Azlan, who has been waiting for a week for a package to arrive, only to be told by Poslaju that the item could have been lost in transit.

“I had tracked the parcel online and observed that it had arrived at Poslaju in Shah Alam, with an ‘under process’ status.

“But I found it strange that even after patiently waiting for a week, it was not delivered and neither did the status change,” he said.

The customer service division was no help when an employee told him it could be lost.

“This issue was addressed with no empathy and no care at all.

“I was furious that the customer service treated this so casually,” he said.

Azlan is requesting an explanation as to how his parcel was declared lost.

ACTIONLINE

Pos Malaysia told Actionline that it has compensated the complainant.

“The customer’s issue was acknowledged and we apologised to him. He was promptly compensated,” it said, adding that it regretted the inconvenience caused.

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